Last updated: 12 September 2026
Cancelling your order
We know minds change. If you need to cancel an order, email us at hello@clogandcork.com with your order number as soon as possible and we will cancel it if it has not yet been dispatched.
Because we aim to dispatch quickly, we can usually only cancel orders within a short window after they are placed. Once an order has been handed to the carrier, we are no longer able to stop it.
If your order has already shipped
If we cannot cancel in time, you are welcome to return the order once it arrives under our Return and Refund Policy. Please do not refuse delivery, as refused parcels can be delayed or lost in transit and are harder for us to trace.
Changes to an order
To change a size, colour or shipping address, email us straight away. We will do our best to update your order before dispatch, but we cannot guarantee changes once processing has begun. If a change is not possible, the simplest path is to cancel (if still possible) and place a new order.
Refunds for cancelled orders
When we cancel an order, the full amount including any shipping paid is refunded to your original payment method. Refunds are typically issued within 2 business days and can take a further 5 to 10 business days to appear, depending on your bank or card issuer.
Cancellations by us
Occasionally we may need to cancel an order, for example if an item is out of stock, a pricing error occurred, or we cannot verify payment or delivery details. If this happens we will contact you and refund you in full.
Contact us
To cancel or change an order, email hello@clogandcork.com with your order number in the subject line.