Last updated: 12 September 2026
Introduction
This Privacy Policy explains how Clog & Cork ("we", "us", "our") collects, uses and shares your personal information when you visit our store, place an order, or contact us. By using our site, you agree to the practices described here.
Information we collect
Information you give us. When you place an order or contact us, we collect your name, billing and shipping address, email address, phone number and payment details.
Information collected automatically. When you browse our store, we collect device and browser information, your IP address, referring pages, and details about how you interact with the site. This is gathered using cookies and similar technologies, described in our Cookies Policy.
Information from others. We may receive information from our payment processors, shipping carriers and analytics or advertising partners.
How we use your information
- To process your order, take payment, arrange delivery and send order confirmations
- To provide customer support and respond to your enquiries
- To send marketing emails where you have asked to hear from us
- To detect and prevent fraud and to keep our store secure
- To understand how our store is used so we can improve it
- To comply with our legal and tax obligations
Sharing your information
We share personal information with service providers who help us run our business, including Shopify (our ecommerce platform), payment processors, shipping carriers, email service providers and analytics providers. We require these providers to protect your information and to use it only for the services they provide to us.
We may also disclose information where required by law, to respond to a lawful request from authorities, or to protect our rights.
We do not sell your personal information for money. Some sharing with advertising partners may count as a "sale" or "sharing" under certain privacy laws; see Your Privacy Choices for how to opt out.
International transfers
We ship to the United States, Canada, Australia, New Zealand and the United Kingdom, and your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards for these transfers.
How long we keep information
We keep order records for as long as necessary to fulfil orders, handle returns and meet legal, accounting and tax requirements. Marketing contact details are kept until you unsubscribe.
Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, ask us to correct or delete it, object to or restrict certain processing, withdraw consent, receive a copy of your data in a portable format, and not be discriminated against for exercising these rights.
To make a request, email hello@clogandcork.com. We may need to verify your identity before we act on a request.
Marketing emails
You can unsubscribe at any time using the link at the bottom of any marketing email, or by emailing us. Transactional messages about your order will still be sent.
Children's privacy
Our store is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
Security
We take reasonable steps to protect your personal information, and payments are processed over encrypted connections. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.
Contact us
For any privacy question or request, email hello@clogandcork.com.