Everything customers ask us most often. If your question is not here, email hello@clogandcork.com and we will get back to you.
Shipping and delivery
Where do you ship?
We ship to the United States, Canada, Australia, New Zealand and the United Kingdom.
How long will my order take?
Delivery takes 5 to 8 business days after dispatch. Allow an extra 1 to 2 business days for us to pack and hand your order to the carrier.
How much is shipping?
Shipping is calculated at checkout based on your address and cart, so you see the exact cost before you pay.
Can I track my order?
Yes. We email a tracking number as soon as your order ships. Tracking can take up to 24 hours to start updating.
Will I pay customs or duties?
Any import duties or taxes charged by your country are the recipient's responsibility and are not included at checkout.
Orders and payment
Can I change or cancel my order?
Email us right away with your order number. We can usually cancel or amend an order before it is dispatched, but not after it has been handed to the carrier. See our Cancellation Policy.
I entered the wrong address, what now?
Email hello@clogandcork.com immediately. If the parcel has not shipped we will fix it; once dispatched we cannot reroute it.
Sizing and fit
How do your clogs fit?
Our clogs are built on a contoured footbed and fit true to size for most people. If you are between sizes, we suggest sizing up, as the footbed needs a little room to cradle your arch properly.
Do they need breaking in?
A little. The footbed moulds to the shape of your foot over the first week or two of wear, after which they feel custom to you.
What if the size is wrong?
Try them on indoors on carpet, and if they are not right, start a return within 30 days. See our Return and Refund Policy.
Returns and refunds
What is your return window?
30 days from delivery, for unworn clogs in original condition with the box.
Who pays return shipping?
You do, unless the item arrived faulty, damaged or incorrect, in which case we cover it.
How long do refunds take?
We process refunds within 2 business days of inspecting your return. Your bank may take a further 5 to 10 business days to show it.
Can I exchange for another size?
Yes. The quickest route is a refund plus a new order, or email us and we will check stock and hold a pair where we can.
Product care
How do I care for suede clogs?
Brush suede with a soft suede brush to lift dirt and restore the nap, and treat with a suede protector spray before first wear. Keep them away from water and heat, and let them air dry naturally if they do get damp.
How do I care for leather clogs?
Wipe with a slightly damp cloth and condition occasionally with a leather balm to keep the leather supple. Store out of direct sunlight.
Are they suitable for wet weather?
Suede does not love rain. We recommend saving suede pairs for dry days and reaching for leather when the weather turns.
Still need help?
Email hello@clogandcork.com with your order number and we will help.