Last updated: 12 September 2026
Our promise
Clogs need to fit right. If yours do not work out, you have 30 days from the date you receive your order to request a return.
What we can accept
To be eligible for a return, your clogs must be:
- Unworn outdoors, with clean soles and no scuffs or creasing
- In their original condition, with any tags attached
- Returned in or with the original box, undamaged
Suede and leather mark easily, so please try your clogs on indoors, on a soft surface such as carpet. We are unable to accept items that show signs of wear, odour, or damage from use.
How to start a return
Email hello@clogandcork.com with your order number and the item you would like to return, and tell us whether you would prefer a refund or an exchange. We will reply with return instructions and the correct return address.
Please do not send anything back before contacting us, as unannounced returns can be hard to match to an order.
Exchanges
Need a different size or colour? The fastest way is to request a return for a refund and place a new order for the size you want, so you are not waiting on stock. If you would rather swap directly, let us know and we will check availability and hold the pair for you where we can.
Return shipping costs
Return shipping is the customer's responsibility unless the item arrived faulty, damaged or incorrect, in which case we cover the cost. We recommend using a trackable service, as we cannot issue a refund for a return we never receive.
Refunds
Once your return arrives and passes inspection, we will email you to confirm and issue your refund to the original payment method. Refunds are usually processed within 2 business days of inspection and can take a further 5 to 10 business days to appear, depending on your bank or card issuer.
Original shipping charges are non-refundable except where the item was faulty, damaged or incorrect.
Faulty or incorrect items
If your clogs arrive damaged, faulty or are not what you ordered, email hello@clogandcork.com within 7 days of delivery with your order number and a few photos. We will arrange a replacement or a full refund, including shipping, at no cost to you.
Sale and final-sale items
Discounted items are returnable under the same conditions unless a product page clearly states the item is final sale. Gift cards are not refundable.
Your statutory rights
This policy is offered in addition to your rights under applicable consumer law in the United States, Canada, Australia, New Zealand and the United Kingdom, and does not limit them.
Contact us
To start a return or ask a question, email hello@clogandcork.com.