Contact Us
We would love to hear from you
Questions about sizing, an order on its way, or a return you want to start? Send us a message and a real person on our team will get back to you, usually within one business day.
To help us sort things out quickly, please include your order number if your message is about an existing order, and a photo if an item arrived damaged or faulty.
Response times
We reply Monday to Friday, excluding public holidays. Messages sent over the weekend are answered on the next business day.
Quick answers
Many questions are already covered on our site:
- FAQ for sizing, fit and how to care for suede and leather
- Shipping Policy for where we ship and how long delivery takes
- Return and Refund Policy for starting a return or exchange
- Cancellation Policy for changing or cancelling an order
Where we ship
United States, Canada, Australia, New Zealand and the United Kingdom, with delivery in 5 to 8 business days.